Thursday, May 14, 2020

Benefits and Limitations of QMS/ISO 9001


Benefits of QMS/ISO 9001

Without a customer, an organization does not exist. The output of any organization is the product/service which is offered to its customers. Even though the organization is not certified to ISO 9001 standard, an informal QMS exists in the organization. In these organizations, the interactions of processes may not be the same as per the ISO 9001 requirements, but the organization might have its own processes established by the organization. But ISO 9001:2015 is a common model for QMS, which is compiled by the ISO from the best practices followed by the successful companies. If an organization implements this ISO 9001:2015 standard, its own processes can be upgraded at par with internationally best processes and formal QMS is kept in practice.

To manage the business processes effectively and to provide a product/service meeting customer requirements, QMS of the organization has to be driven effectively. By considering this fact, from 1st Jan 1995, as per World Trade Agreement (WTO) - TBT(technical barriers to trade), the customer organizations around the globe are insisting their suppliers to comply with ISO 9001. 


Limitations of QMS/ISO 9001

ISO 9001 certification is given to an organization and not for the product. ISO 9001 is not a product standard. CE marking is an example for product standard. CE marking can be marked on the product itself. “ISO 9001” logo should not be used on the product directly. 

In practice, in manufacturing organizations, at present accounts/finance requirements are not covered under the QMS while implementing ISO 9001, as accounts/finance related process (For example: Taxation) is regulated through government acts. An organization can include accounts/finance in its QMS if it wishes. However, accounts/finance activity is not audited during the certification audit. In fact, if a financial organization is implementing the ISO 9001 standard, then the accounts/financial processes are included in the QMS.


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